Do you still offer in-spa services ?

As of July 2019 unfortunately not. 


What is your travel fee policy ?

I travel up to 30 km from Casselman, Ontario at no charge. Travel fees are as follows and distance is calculated using google maps from "Casselman, Ontario" to your location : 

30 - 40 km : $15 

40 - 50 km : $25 

50 - 60 km : $35

70 - 80 km : $55 


How do we make an appointment or book a spa party ?

Reservations required. ALL reservations are to be made via email or via our "contact us" page ONLY (NO reservations will be made over the phone). 

For any spa service or party, I will send you a booking form via email which is required to be sent to me when completed to make any booking official. A non-refundable deposit is required for any group of 3 or more girls. 


What if one of the girls acts inappropriately ?

I ask that the host adult supervises the girls, no exceptions. I concentrate on pampering the girls and I am unable to do so if there is excessive ruckus. 


Do we need to prep the girls in any way before a service or party ?

Please make sure ALL girls are polish-free as there will be a fee of $5 per girl who is not, this fee will automatically be added to the final cost.  


Can us moms/adults have mini spa services too ?

Of course ! BUT please note that we are a kids spa, I am NOT equipped with your standard salon/spa equipment and therefore your service will be of a more mature nature but similar as to what we provide the girls, with no nail/cuticle trimming.  


What if I need to cancel a mini spa service or party ?

As a courtesy, I ask at minimum a 24 hours notice. I do understand that unforeseen situations can come up at the last minute, but if you are unable to keep your appointment, please call or text me ASAP to let me know. Please take into consideration that if you do not, it can be a significant loss of my time, as I do need to travel to your location, and loss of another potential client.  

Should you wish to postpone only, I would be happy to accommodate another date. Should you wish to completely cancel, please remember that the deposit, if one was made, is non-refundable.












Are gratuities included in your prices ?

Although gratuities are very much appreciated, they are not included in our prices. I leave this up to you to initiate at your own discretion.


What is your liability policy ?

Spa Bambina, its owner and employees assume no responsibility or liability for : any accidents, allergies (food, spa products, clothing, etc), or injuries to guests before, during or after the event. I ensure that guests and your venue/home are treated with care and respect, however, liability lies solely with the client. 


Do you take pictures during services or parties ?

Of course ! I love taking pics ! Note that all photos taken by me are the sole ownership of Spa Bambina. Pictures are used for promotional purposes only. Most pictures are posted on social media such as Facebook, Instagram and Twitter. It is your responsibility to advise all parents of guests. Do let me know if you have any concerns BEFORE the service or party takes place.  

                                                                               

Do you speak English only ?

Although our site is in English, I am fully bilingual - nous pouvons vous servir entièrement en français avec plaisir !


Do you have gift certificates ?

Yes ! Can be used for any dollar amount or for any mini spa service. They can be picked up (email us ahead of time to arrange a mutually agreeable day/time) or they can also be mailed to you upon receipt of payment.


What are your methods of payment ?

I accept cash or cheque and for your convenience, should you wish, I also accept interact e-transfer that is a great option to pay for party deposits and gift certificates !


Are you a trained professional ?

No. Debbie (owner/operator) is a relaxation therapist only. I am not a licensed esthetician or cosmetologist. My services are strictly for pretend play and for entertainment purposes only. I aim to provide a fun environment and make every girl feel special by being pampered to the max !