Do you still offer in-spa services ?

As of July 2019 unfortunately not. 


What is your travel fee policy for mobile spa services ?

I travel up to 30 km from Casselman, Ontario at no charge. Travel fees are as follows and distance is calculated using google maps from "Casselman, Ontario" to your location : 

30 - 40 km : $15 

40 - 50 km : $25 

50 - 60 km : $35

70 - 80 km : $55 


How do we make an appointment ?

Reservations required. ALL reservations are to be made via our "mobile mini spa services" page, booking form is found at the bottom of such page. 

 A 50% non-refundable deposit will be required via e-transfer, amount of which will be conveyed in your confirmation email that you will receive from us. 


What if one of the girls acts inappropriately ?

I ask that the host adult supervises the girls, no exceptions. I concentrate on pampering the girls and I am unable to do so if there is excessive ruckus. NOTE: I do NOT issue any discount for any guest who does not wish to participate in the activities. 


Do we need to prep the girls in any way before a service or party ?

Please make sure ALL girls are polish-free as there will be a fee of $5 per girl who is not, this fee will automatically be added to the final cost.  


When do we need to give the final headcount ?

The final headcount confirmation is required 3 days prior to a mobile spa service. You are responsible to pay for ALL confirmed number of guests regardless of number attending. 


A child has wrecked her polish application, can you do touch-ups ?

If a child has no patience to wait or is unable to take the necessary precautions until the polish is completely dry, note that this may affect the outcome and I am therefore unable to guarantee a beautiful application. As a result, I am unable to re-do polish applications once completed since this could also result in delays.     


Can us moms/adults have mini spa services too ?

Of course ! BUT please note that we are a kids spa, I am NOT equipped with your standard salon/spa equipment and therefore your service will be of a more mature nature but similar as to what we provide the girls, with no nail/cuticle trimming.  


What if I need to cancel a mobile mini spa service ?

As a courtesy, I ask at minimum a 24 hours notice. I do understand that unforeseen situations can come up at the last minute, but if you are unable to keep your appointment, please call or text me ASAP to let me know. Please take into consideration that if you do not, it can be a significant loss of my time, as I do need to travel to your location, and loss of another potential client.  

Should you wish to postpone only, I would be happy to accommodate another date. Should you wish to completely cancel, please remember that the deposit is non-refundable. 

I reserve the right to postpone or cancel a service due to bad weather or illness on my end. If this is the case, I will do my best to reschedule at a mutually agreeable date and time. If unable to do so, I will refund you the full deposit via e-transfer.













Are gratuities included in your prices ?

Although gratuities are very much appreciated, they are not included in our prices. I leave this up to you to initiate at your own discretion.


What is your liability policy ?

Spa Bambina, its owner and employees assume no responsibility or liability for : any accidents, allergies (food, spa products, clothing, etc), or injuries to guests before, during or after the event. I ensure that guests and your venue/home are treated with care and respect, however, liability lies solely with the client. 


Do you take pictures during services or parties ?

Of course ! I love taking pics ! Note that all photos taken by me are the sole ownership of Spa Bambina. Pictures are used for promotional purposes only. Most pictures are posted on social media such as Facebook, Instagram and Twitter. It is your responsibility to advise all parents of guests. Do let me know if you have any concerns BEFORE the service or party takes place.  

                                                                               

Do you speak English only ?

Although our site is in English, I am fully bilingual - nous pouvons vous servir entièrement en français avec plaisir !


Do you have gift certificates ?

Yes ! Can be used for any dollar amount or for any mini spa service. They can be picked up (email us ahead of time to arrange a mutually agreeable day/time) or they can also be mailed to you upon receipt of payment.


What are your methods of payment ?

I accept cash or cheque and for your convenience, should you wish, I also accept interact e-transfer that is a great option to pay for party deposits and gift certificates !


Are you a trained professional ?

No. Debbie (owner/operator) is a relaxation therapist only. I am not a licensed esthetician or cosmetologist. My services are strictly for pretend play and for entertainment purposes only. I aim to provide a fun environment and make every girl feel special by being pampered to the max !


How early will you arrive prior to the booked time ?

I will aim to arrive approximately 30 minutes prior to set up. 


What are the COVID precautions taken ?

* at the time of booking, we will ask that all guests complete the COVID Liability Release Waiver, located at the bottom of our "mobile mini spa services" page, that we will need to receive prior to the date of the scheduled spa service

* I will be wearing a mask when I enter your home/venue

* I will be sanitizing my hands thoroughly before each guest and service

* all guests will be required to sanitize their hands (I will provide) prior to me starting services

* we ask that guests do NOT touch our nail polish bottles or other items we have on display, unless otherwise approved by me

* mini facials are not done by me, this is an interactive service where each guest, under my guidance, does themselves

* whenever possible I will be using disposable equipment but in the event that I am unable to, note that anything used has been sanitized prior and will be sanitized again after service

* if any concerns or requests, please advise me PRIOR to the booking date