Do you still offer in-spa services ?

Unfortunately no. As of July 6th, 2019 we no longer offer in-spa services. We are now strictly mobile.


How do we make an appointment or book a spa party ?

Reservations required. ALL reservations are to be made via email or via our "contact us" page ONLY (NO reservations will be made over the phone)


What if one of the girls acts inappropriately ?

We ask that the host adult supervises the girls, no exceptions. We concentrate on pampering the girls and we are unable to do so if there is excessive ruckus. 


What happens if any girls arrive late to the scheduled appointment time?

We aim to arrive at least 30 minutes ahead of time to set up and to be ready to provide services on time. Should anyone arrive late, then they will join in to where we are in the service.


Do we need to prep the girls in any way before a service or party ?

Please make sure ALL girls are polish-free as there will be a fee of $5 per girl who is not, this fee will automatically be added to the final cost.  


Can us moms/adults have mini spa services too ?

Of course ! BUT please note that we are a kids spa, we are NOT equipped with your standard salon/spa equipment and therefore your service will be of a more mature nature but similar as to what we provide the girls, with no nail/cuticle trimming.  


What if I need to cancel a mini spa service or party ?

As a courtesy, we ask at minimum a 24 hours notice. We do understand that unforeseen situations can come up at the last minute, but if you are unable to keep your appointment, please message us via Facebook or call us ASAP to let us know. Please take into consideration that we do need to travel to your location and we may also require an additional assistant on-hand. So please advise us ASAP of any cancellation or changes as this can be a significant loss of our time and loss of another potential client.  

For a party; should you wish to postpone only, we would be happy to accommodate another date. Should you wish to completely cancel a party, please remember that the deposit is non-refundable.












Are gratuities included in your prices ?

Although gratuities are very much appreciated, they are not included in our prices. We leave this up to you to initiate at your own discretion.


What is your liability policy ?

Spa Bambina, its owner and employees assume no responsibility or liability for : any accidents, allergies (food, spa products, clothing, etc), or injuries to guests before, during or after the event. We will ensure that your home/location and guests are treated with care and respect, however, liability lies with the client. 


Do you take pictures during services or parties ?

Of course ! We love taking pics ! Note that all photos taken by us are the sole ownership of Spa Bambina. Pictures are used for promotional purposes only. Most pictures are posted on social media such as Facebook, Instagram and Twitter. It is your responsibility to advise all parents of guests. Do let us know if you have any concerns BEFORE the service or party takes place.  

                                                                               

Do you speak English only ?

Although our site is in English, we are fully bilingual - nous pouvons vous servir entièrement en français avec plaisir !


Do you have gift certificates ?

Yes ! Can be used for any dollar amount or for any mini spa service. They can be picked up (email us ahead of time to arrange a mutually agreeable day/time) or they can also be mailed to you upon receipt of payment.


What are your methods of payment ?

We accept cash or cheque and for your convenience, should you wish, we also accept interact e-transfer that is a great option to pay for party deposits and gift certificates !


Are you trained professionals ?

No. Debbie (owner/operator) is a relaxation therapist only. We are not licensed estheticians or cosmetologists. Our services are strictly for pretend play and for entertainment purposes only. We aim to provide a fun environment and make every girl feel special by being pampered to the max !